You will receive an acknowledgement of your order within 24 hours. All parcels will be despatched from head office by post on Wednesdays and Thursdays until further notice. We apologise for the delay due to a revised way of working during Covid-19.
We are working hard to despatch all items within 5 working days and you should receive your order within 7- 10 days. Please rest assured that your order is being looked after and will be on its way as soon as possible.
Charges are as follows:
£4.95 for orders for £49.99 and under
Free postage for orders for £50 and above
Frequently asked questions
Q. If I need to speak to someone in person who do I contact?
A. If you have any questions about your order please email us at firstname.lastname@example.org or telephone 01629 813227 (10am - 4:30pm daily - closed 30 minutes for lunch)
Q. What do I do in the case of a refund or exchange?
A. Send an email to email@example.com explaining your order number and details, the reasons why you want a refund or exchange and don’t forget to include a contact telephone number.